Contact us
Email support@livosahealth.com for anything — bugs, questions, feedback, privacy requests, or account help. Including your device model and app version (Profile → About) helps us fix things faster.
Getting started
How do I log a meal quickly?
Tap the + button on the Today screen. You can photograph your plate (AI recognises the food), scan a barcode, speak the meal aloud, or search the food catalog. Every method lands in the same diary.
How do I set up medicines and reminders?
Health tab → Regimen → add a medicine or supplement with its schedule. Doses appear in "Up next" on the Today screen, and reminders arrive as notifications if you've allowed them.
Why are my nutrition targets what they are?
Targets are computed from your profile (age, sex, height, weight, goals). Update the profile and targets follow. Livosa also adapts your energy target over time based on your logged trend.
Subscriptions & refunds
How do I cancel Livosa Premium?
Subscriptions are billed by the store, so cancel there: Google Play → profile icon → Payments & subscriptions → Subscriptions → Livosa; App Store → Settings → your name → Subscriptions → Livosa. Deleting the app does not cancel a subscription.
How do refunds work?
Refunds are handled by Google or Apple under their store policies. If you're stuck, email us and we'll point you at the right place.
Health sync
Steps or workouts aren't syncing
- Android: make sure Health Connect is installed and Livosa has permission for Steps and Exercise (Health Connect app → App permissions → Livosa).
- iOS: Settings → Privacy & Security → Health → Livosa, and enable the categories you want to share.
- Sync is read-only and opt-in; disconnecting it never touches your existing Livosa logs.
Your data
How do I export my data?
Analytics → export menu lets you generate CSV or PDF reports of your history at any time — useful for clinician visits.
How do I delete my data or account?
Individual entries: swipe them away in the Diary. Everything: Profile → Delete Account, or follow the app-free path on the account deletion page.
Where can I read your privacy practices?
In plain English, in the Privacy Policy.
A note on safety
Livosa is a wellness tool, not medical care. For questions about your medicines or symptoms, talk to your doctor or pharmacist. If you may be experiencing an emergency, contact your local emergency number now — don't wait for an email reply from us.